To All Auntie’s Beaders...
At Auntie's Beads, we’re committed to providing each customer with the best service
possible. Whether you need help finding a particular product, gathering information on
a particular product or have a question regarding an order, we will be more than happy
to provide you with the answer. Just contact our Customer Service Department and
we will address any concerns you may have.
CONTACT INFORMATION
Website: http://www.auntiesbeads.com/
Phone#: 1-866-26BEADS M-F 9:00 5:00
E-mail: orderteam@auntiesbeads.com
Fax: (817) 421-3214 Check your Order Status
Stores: Click here for our Retail Store Locator and hours of operation
Address:
Auntie's Beads
2050 Greenwood
Suite 100
Southlake, TX 76092
SAFE SHOPPING GUARANTEE
We want you to be comfortable that your shopping experience with us is safe and
secure. The purchase area of our site is secure and all important information is encrypted
for your protection. You can verify this by noting the lock or key on your browser (usually
on the bottom right). It will be visible when you are checking out.
Even though it is encrypted, we take the further precaution of removing your credit card
information from our database shortly after your order ships.
Still unsure? Did you know that under the Fair Credit Billing Act, it is unlawful for a bank
in the United States to hold you liable for more than $50.00 of fraudulent charges on
your credit card? In practice, most major credit card companies now have a zero-liability
policy, meaning you won't lose anything.
This is our safe shopping guarantee. If you experience fraudulent use of your credit card
that you believe resulted from shopping with Auntie's Beads, notify your credit card
company in accordance with its reporting rules and procedures. Should your credit card
company discover credit card fraud and hold you liable for some portion of the
unauthorized charges, we will reimburse you for the maximum liability of $50 if the card
was shown to be stolen from our web site.
Privacy Policy: We fully respect your privacy. Any personal information we collect from you is strictly for the purpose of processing your order and will not be sold or given to outside parties. Your information is kept private and is not viewable online. You will not be put on any email mailing lists unless you specifically request to receive our Newsletter and providing your email address. You can opt out at any time by simply clicking the Unsubscribe button located at the bottom of all of our emails or by emailing customercare@auntiesbeads.com or adam@auntiesbeads.com and requesting to be taken off of our list.
