We offer a generous 45 day return policy from the date of order. After that our Return Merchandise Authorization (RMA) system will not permit an RMA ticket to be created. Please examine your order immediately upon receipt and report any issues promptly. After reading our return policies listed here, make sure you are logged on and go to My Account to view your list of orders. Click View Details for the order in question. On the View Details page you will see a button to Add New RMA. Click and follow the simple instructions to create an RMA number and mail your package back to us.
We do not accept returns of:
- cut chain
- package product that has been opened, including tools, beading wire, etc.
- partially used products of any kind, including partial bead strands, etc.
- products purchased at other web sites (it happens)
We gladly accept returns of:
- products that are defective, broken, or have poor workmanship
- any product that you do not like for any reason, subject to restrictions noted above
Wrong Item(s) Sent:
We do our best to eliminate all order fulfillment errors but it does happen. If you get the wrong item(s), please report it within 48 hours of receiving your order. Select Wrong Item(s) Sent for return Reason and Replace with Correct Items as Method. We will promptly mail you the correct items together with a return envelope to send us back the incorrect items.
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