• At Auntie's Beads we are passionate about what we do. Our goal is to provide design inspiration, confidence you can make it, unique product to select, shipped to you to arrive timely and in perfect condition. At Auntie's Beads, we offer our customer friends a world-class shopping experience. We are more than just beads. Here’s why:
• Auntie's Beader's Advantage Club let’s you take 10% off every purchase and get FREE standard shipping in the continental United States!
• All customers receive Rewards Points, one point per dollar spent, that can be redeemed for free beads and jewelry supplies!
• We offer the most complete and affordable selection of gemstones and gemstone pendants being offered online.
• Weekly coupons.
• More fashion-forward and trendy new items every week.
• Same-day shipping.
• Weekly projects with supply list and instructions.
• Monthly trunk shows.
• Incredible design ideas in our Auntie's Beads Learning Center
• Swarovski newsletter to our exclusive Swarovski club.
• Friendly staff and wonderful customer service.
• The finest-quality products available.

3. Why do I have to pay sales tax?   Sales tax is added to orders shipped to Texas because that is where Auntie's Beads is located. The sales rate varies by state. The sales tax for Texas is 8.25%. If you are a tax exempt customer, you will need to fax your sales tax ID to Auntie's Beads at 817-421-3214.

4. Do you offer a catalog?   Auntie's Beads keeps our costs down by not offering a printed catalog.  New products are added almost daily; a print catalog could never keep up with us!

5. How do I contact Auntie's Beads?   For customer service or telephone orders, call toll free, 1-866-26BEADS. Regular business hours are 9:00 A.M. to 5:00 P.M. Central time on weekdays. You may also email the customer service team directly at customercare@auntiesbeads.com.

6. How do I keep up with your current offers and new products? Frankly, our newsletter subscribers always get the best deal. This is our primary method of communicating with our customers. We offer weekly coupon discounts, new product introductions, and a great design of the month every month with complete instructions. If you are not getting our newsletter, you are missing out. Take 10% off your next order by signing up for the FREE Auntie's Beads Newsletter! You can also find a list of all of our current specials on our Promotions page!

7. Does Auntie's Beads have physical store locations? Yes, Auntie's Beads currently has one showroom. One located in Southlake, TX. Unlike most retail beads stores, all our stores feature the same great pricing that you see on the web.

8. Do you sell internationally? Auntie's Beads ships internationally to most countries. Keep in mind that we cannot be responsible for any local taxes or tariffs that may be imposed by your country.

9. How do you use cookies on this website (or, I'm having trouble using my shopping cart)? We use session cookies to store your shopping cart information for future use. We do not use cookies to store any personal information. If your shopping cart is not working, here is a "how to enable cookies" faq - www.google.com/cookies.html. Session Cookies - Also called a transient cookie, a cookie that is erased when the user closes the Web browser. The session cookie is stored in temporary memory and is not retained after the browser is closed. Session cookies do not collect information from the user’s computer. They typically will store information in the form of a session identification that does not personally identify the user.

10. I signed up to receive your newsletter - why am I not getting it?   This can arise due to a number of issues such as spam filters, security settings in your email account, or your inbox being full. All of these things can be fixed by either adding AuntiesBeads.com as a safe sender, by accepting auntiesbeads@mail.vresp.comas a safe sender, or by contacting your email service provider. Please e-mail newsletter@auntiesbeads.comusing the e-mail address you used to sign up. We will research the issue and respond accordingly.

11. Why do some of your prices change periodically?       Many of the prices for our products are subject to change based on continuous fluctuations in the price of silver, which, in 2007 and 2008, has increased significantly. The availability of certain products can also be a factor in price changes. However, at Auntie's Beads, we are committed to doing everything possible to offer you the most competitive discount jewelry prices on the web.

12. May I use a check to purchase from Auntie's Beads?   Unfortunately, we can no longer accept personal checks as payment for orders on auntiesbeads.com. We apologize for any inconveniences this may cause.

13. What do the "/0" numbers beside the seed beads mean? Seed beads are sized in aughts, which are different than millimeters. No one seems to know exactly what an “aught” is but remember that the bead sizes are in inverse proportion to the size of the beads. A size 15 is very small, and size 6 is big. aught size - mm diameter 6/0 - 3.3 8/0 - 2.5 11/0 - 1.8 15/0 - 1.3 11/0 delica - 1.8

14. Why are my PayPal orders taking so long to arrive? Some PayPal orders get delayed depending on when payment actually goes through for the order. Unfortunately, there is nothing we can do on our end to speed up this process. If you are using PayPal to pay for your order and think there is a problem with your payment process, please try contacting PayPal first. We suggest not using PayPal to pay for your orders on Trunk Show product because of this delay in processing. It often causes customers not to receive their Trunk Show products because these products are typically exclusive and one-time-only in availability and are therefore time-sensitive to the customer.

15. How do my Auntie's Beads Rewards Points work?   You will begin receiving Rewards Points at a rate of 1 point per dollar spent at AuntiesBeads.com as soon as your first order is processed and shipped. If you see that your Rewards Points haven't been added to your account yet, try checking back later in the day. We ship out all orders that we receive before 2PM CST Monday through Friday on the same day so once you place an order, either check back at 2:00 Central or - if it's already after 2 - the following business day. Once you have accumulated enough points for a particular item, you may use them toward the free product on our Rewards Products page. If you return an item that was purchased with Rewards Points, the points will not be retained.

16. Does Auntie’s Beads contribute to charities or provide special pricing for non-profit organizations? Yearly, Auntie’s Beads selects the organizations that we support financially and with our time. We donate to our designated organizations all throughout the year.

17. Why can't I view all the images on your site? The problem with viewing images usually stems from a setting in Mcafee Security Center on Windows XP. Mcafee Security Center has a bug which causes it to classify legitimate sites with a large number of images as advertisements. This will stop the images on the page from loading. Here's how to fix the issue: Open Mcaffee security center Select privacy service Select configure privacy service options Click on the block ads tab De-select "Block Ads" on this computer

18. Do you have a Return Policy? Yes. To view our Return Policy in full, click here.

19. Are Czech Glass Beads lead-free? What about Pewter Beads? We are in the process of trying to verify this ourselves.... So far our suppliers have not been able to give us complete information. They tell us that all colors exept the reds, topaz, and yellows are lead-free, but we have not received any certification. Pewter Beads are lead-free.

20. How many seed beads are in a gram? 11/0 is approx 110 8/0 is approx 40 6/0 is approx 12 Cubes are approx 12 Delicas are approx 200 Drops are approx 20 Traiangle 5 are approx 14 Triangle 8 is approx 45 Triangle 10 is approx 60

21. How can I promote my Beaded Jewelry Design website? Check out our Designer Roundtable. Send your info to add your site.

22. Who do I tell if I have a new (or special) product request? Email Purchasing@auntiesbeads.com

 

23. How can I change my AuntiesBeads.com account email address?   Click on My Account at the top of any page (you may need to log in) and then click on the Update Address link next to your Billing Address. There will be a box on this page that you can use to change your email address. Note that you will need to update your password, as well.

When you see that an item we carry has zero Availability (which you can view on each Product page), just click on the button that reads “Put me on the Waiting List” and fill out your information.  You will later be notified via email once the product gets restocked.

Although there is not an actual list to view on your account page, you can simply email the product to yourself to save for your own records.  To do this, simply click the Email a Friend link just below the product image and fill out the information including the email you would like to have the record sent to.