| To All Auntie’s Beaders...
At Auntie's Beads, we’re committed to providing each customer with the best service possible. Whether you need help finding a particular product, gathering information on a particular product or have a question regarding an order, we will be more than happy to provide you with the answer.
The best way to contact us is to go to your My Account page and use the Add Request button to submit a customer service ticket. This is our new Customer Request Management (CRM) System which we will use to respond to all requests within 48 business hours. Another way to reach us is to use the Live Chat feature by clicking on the Live Support button located at the top right of your screen.
Special Notice to Prior Customers ...
If you had an account with us on our old website and would like to retrieve order history from 2009 and prior years, please submit a Ticket with Subject line "Order History" and we will give you access to your information.
Rewards points from the prior system are being added to the new system on a by request basis. Please go to My Accounts and Add Request, and we will copy over your points within 24 hours.
CONTACT INFORMATION
Phone#: 1-866-26BEADS M-F 9:00 5:00
E-mail: orderteam@auntiesbeads.com
Fax: (817) 421-3214
Stores: Address: Auntie's Beads, Southlake 1251 E Southlake Blvd Suite 305 in the Shops of Southlake Southlake, TX 76092
SAFE SHOPPING GUARANTEE
We want you to be comfortable that your shopping experience with us is safe and secure. The purchase area of our site is secure and all important information is encrypted for your protection. You can verify this by noting the lock or key on your browser (usually on the bottom right). It will be visible when you are checking out.
Even though it is encrypted, we take the further precaution of removing your credit card information from our database shortly after your order ships.
Still unsure? Did you know that under the Fair Credit Billing Act, it is unlawful for a bank in the United States to hold you liable for more than $50.00 of fraudulent charges on your credit card? In practice, most major credit card companies now have a zero-liability policy, meaning you won't lose anything.
This is our safe shopping guarantee. If you experience fraudulent use of your credit card that you believe resulted from shopping with Auntie's Beads, notify your credit card company in accordance with its reporting rules and procedures. Should your credit card company discover credit card fraud and hold you liable for some portion of the unauthorized charges, we will reimburse you for the maximum liability of $50 if the card was shown to be stolen from our web site.
Privacy Policy: We fully respect your privacy. Any personal information we collect from you is strictly for the purpose of processing your order and will not be sold or given to outside parties. Your information is kept private and is not viewable online. You will not be put on any email mailing lists unless you specifically request to receive our Newsletter and providing your email address. You can opt-out at any time by simply clicking the Unsubscribe button located at the bottom of all of our emails. |